In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity for consumer disputes.

List of Alternative Dispute Resolution Entities for Consumer Disputes
(under Law No. 144/2015, of September 8)

National Center for Information and Consumer Conflict Arbitration
Operating throughout the national territory in areas not covered by another regional arbitration center

 

Contacts – CNIACC – National Center for Information and Consumer Conflict Arbitration

Rua D. Afonso Henriques, 1 4700-030 Braga
Tel.: +351 253 619 107
E-mail: geral@cniacc.pt
Web: www.cniacc.pt

 

CENTER FOR INFORMATION, MEDIATION AND ARBITRATION
OF CONSUMER CONFLICTS OF THE ALGARVE

Geographical area covered: Contracts concluded in the District of Faro.

 

Contacts – CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve

Av. 5 de Outubro, nº. 55, Ground Floor Right, 8000-075 Faro, Portugal

Tel.: +351 289 823 135
E-mail: info@consumoalgarve.pt
Web: www.consumidoronline.pt

 

CENTER FOR ARBITRATION OF CONSUMER CONFLICTS
OF THE DISTRICT OF COIMBRA

Geographical area covered: Contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

 

Contacts
Postal address: Av. Fernão Magalhães, nº. 240, 1st Floor – 3000-172 COIMBRA

Tel.: +351 239 821 690
E-mail: geral@cacrc.pt
Web: www.centrodearbitragemdecoimbra.com

 

CENTER FOR ARBITRATION OF CONSUMER CONFLICTS
OF LISBON

Geographical area covered: Contracts concluded in the Lisbon Metropolitan Area, including Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira.

 

Contacts
Postal address: Rua dos Douradores, 116, 2nd Floor – 1100-207 LISBOA
Tel.: +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

 

CONSUMER INFORMATION AND ARBITRATION CENTER
OF PORTO

Geographical area covered: Contracts concluded in the Porto Metropolitan Area, including Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia.

 

Contacts
Postal address: Rua Damião de Góis, 31 – Store 6 – 4050-225 Porto
Tel.: +351 225 508 349
E-mail: cicap@cicap.pt
Web: www.cicap.pt

 

CENTER FOR INFORMATION, MEDIATION
AND ARBITRATION OF CONSUMER CONFLICTS
(CONSUMER ARBITRATION COURT)

Geographical area covered: Contracts concluded in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, and Vila Verde.

 

Contacts – BRAGA:
Rua D. Afonso Henriques, nº. 1 (Parish Council Building of Sé) – 4700-030 BRAGA
Tel.: +351 253 617 604
E-mail: geral@ciab.pt

 

VIANA DO CASTELO
Viana do Castelo Transport Hub, Avenida Humberto Delgado
4900-317 Viana do Castelo
Tel.: +351 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

 

CENTER FOR ARBITRATION OF CONSUMER CONFLICTS
OF MADEIRA

Geographical area covered: Contracts concluded in the Autonomous Region of Madeira.

 

Contacts
Postal address: Rua Direita nº. 27 – 1st Floor – 9050-405 Funchal
Tel.: +351 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.madeira.gov.pt/cacc/

 

CENTER FOR ARBITRATION OF CONSUMER CONFLICTS
OF THE VALE DO AVE / ARBITRATION COURT

Geographical area covered: Contracts concluded in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho, and Vizela.

 

Contacts
Postal address: Rua Capitão Alfredo Guimarães, nº. 1 – 4800-019 Guimarães
Tel.: +351 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt

 

More information available on the Consumer Portal: www.consumidor.pt